Return Policy

At Aurora Herbals, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes you may need to return a product. 

 

Eligibility for Returns

•  Unopened Products: We accept returns of unopened herbal products within 30 days of the purchase date. The products must be in their original packaging, unopened, and unused.

• Damaged or Broken Products: If your product arrives damaged or broken, you may return it within 30 days of receipt. Please contact us immediately to report the issue.

 

How to Initiate a Return:

• Contact Us: To initiate a return, please fill out the form in the Contact Us section with your order number and details of the product you wish to return.

• Return Authorization: Our team will provide you with a return authorization number and instructions on how to return the product.

• Packaging:  Ensure the product is securely packaged to avoid any damage during shipping.

 

Refunds and Exchanges:

• Refunds: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.

• Exchanges: If you prefer to exchange the damaged or broken product for a new one, we will ship the replacement once the original product is received.

 

Shipping Costs:

• Unopened Products: Customers are responsible for the return shipping costs for unopened products.

• Damaged or Broken Products: If the return is due to a damaged or broken product, we will cover the return shipping costs.

 

Non-Returnable Items:

• Opened Products: We do not accept returns of opened herbal products due to health and safety concerns.

• Final Sale Items: Products marked as "Final Sale" are not eligible for return or exchange.

 

We value your business and are here to assist with any concerns you may have. For further assistance, please fill out our inquiry form in the Contact Us section.